Refund Policy

01Refund windows at a glance

Both products have a free trial (NEET Arena 3 days, BOSS ERP Mini 30 days) with no card needed, so you can try everything before you pay.

02How to ask for a refund

• Email support@bosstech.systems from the address on your account with the product name and the payment date; or
• use the link in your Paddle receipt email, or look up your order at paddle.net.

You do not need to give a reason, though it helps us improve.

03How refunds are paid

Card payments are refunded by Paddle to the same card or payment method, within 14 days of the refund being approved. The amount refunded is the amount you paid, including any tax charged. Your bank may take a few more days to show it.

When a refund is made, the subscription for that payment ends and the account returns to its unpaid state. Your data is kept, as it is at the end of a trial.

04After the refund window

After the window has passed, payments are not refunded, including for a period you have only partly used. You can cancel at any time to stop future renewals, and you keep access until the end of the period you have paid for.

We will always refund:

• a payment taken in error, such as a duplicate charge or a renewal charged after you cancelled;
• the unused part of a paid period if we end your subscription for a reason that is not your fault, or remove a major part of what you paid for.

05Your legal rights

This policy does not take away any rights you have under the consumer law of your country. Where that law, or Paddle’s buyer terms, gives you a longer period to cancel or a larger refund, that applies instead.

We may decline refunds where there is clear evidence of abuse, such as repeated buy-and-refund cycles.

06Contact

Nisar Ahamed, trading as BOSSTECH Innovation · United Arab Emirates · support@bosstech.systems